Documentation

Quick Start Guide
Get Support

Print Service

Is BizPrint Cloud Print service free?

We have a Free Trial plan, allowing 50 prints. Once hit, the service will require the user to upgrade to a paid plan to continue using, such as a Pay-As-You-Print option or three monthly allocated print plans.

Will this work for my restaurant for pickup and delivery?

Yes. It works great for pickup and delivery!

Does it work with iOS and Android?

iOS & Android devices can send print jobs to Print Automator, but a computer is required to be connected to the printer.

What platform are supported?

We support Windows, MacOS, Linux and Raspberry Pi OS using a downloaded app. We will be evaluating and adding other OS platforms in the future. BizPrint currently connects to WordPress WooCommerce through the Print Manager Plugin.

Can I get support during the trial?

Yes! We provide full support to get the plugin setup during the trial and provide help for any issues.

Will my Cloud Print ready printer work with BizPrint Cloud Print Service?

We are working hard to provide support for many Printer Models and Types including thermal printers commonly used in restaurants. If the Printer Model can be connected to your Platform Windows, MacOS and Raspberry PI OS, the Printer Model should be supported. If you have a Printer Model not supported, open up a support ticket and we will evaluate the Printer Model and potential support.

Will the Plugin and BizPrint Cloud Print Service work with the BizSwoop POS?

Yes, the plugin and BizPrint Cloud Print Service will work with the BizSwoop Point of Sale app for cloud based printing solutions. Learn more about the BizSwoop Point of Sale system here: https://www.bizswoop.com/wp/pos/

How do I sign up or create an account for the BizPrint Cloud Print Service?

Get started by following the print setup guide here: https://getbizprint.com/quick-start-guide/ You will create an account and be printing in less than 5 minutes.

(Legacy) Will checkout performance be improved with BizPrint Cloud Print Service?

Yes! Many users reported when multiple printer locations are configured the checkout load performance was impacted and slower to process the order. The latency was due to the Google Cloud Print system. Now that we are switching to BizPrint Cloud Print System, you will notice a faster performance on the checkout process. We have worked hard to optimize the speed to not impact the customer experience even with multiple printer locations configured.

(Legacy) Will the old Order Receipt Print and Paid Add-ons Plugins for Google Cloud Print work?

None of the currently released versions of the software designed for GCP will work, but there is good news! Once the service is ready, we will post a new updated version of Order Receipt Print plugin to WordPress.org under the new product name Order Print for WooCommerce. If you are a user of that plugin, you will get notified of the upgrade in WordPress.org. Unfortunately, any purchased add-ons for the GCP service will not work after December 2020 as outlined in the original purchase terms of support. If you need to continue using those add-ons, with the new release of Order Print all of the core functionality will be available to purchase with newly developed paid add-ons for Print Automator. These plugins will need to be purchased from our website. To celebrate the launch of the new Print Automator Cloud Print Service, we do plan to offer discounts for the new add-ons developed for Print Automator. Keep an eye out in our newsletters and promotions on our website.

Print Jobs

My Print Job Margins Are Cuttoff

Why is my print cutoff on the side?

This is a common issue if you have not set the Margins in the Print Manager location settings.

To fix the issue, enable the option ‘Custom Margins’. 

We recommend trying the 5 mm margin to start. Perform a test print to view the layout and adjust the margin settings based upon the results.

Multiple Copies Are Printing

Why are Multiple Print Jobs printing?

If the printer is printing multiple copies, but you didn’t configure this setting. This means, you are running the app on your local Windows or Mac machine with multiple instances. Go to the task, right click. If you see more than 1 BizSwoop logo in the task. You have the app running multiple times. Close each instance until only 1 is active. This will resolve multiple print jobs from occurring.

Print Templates

Data Fields Are Missing?

Why are some information fields not printing?

At this time, we don’t have official plugin compatibility support for every available plugin and every meta field that can be created by a plugin or custom code. The challenge for us, there are many amazing plugins on the directory both pro and paid that provide a lot of great functionality to products, orders and checkout meta fields, unfortunately, we can’t support them all natively in the plugin by default as we don’t know how each plugin or code is developed and field names created.

Our first recommendation, shop our template store. We support several plugins and developers for the most popular plugins used. 

If you don’t find your plugin or the developer supported share with us the Plugin you are using, we’d be happy to add the plugin to the list of plugins and in the future may provide support officially natively in the plugin or with add-ons, if more users indicate they use the plugin. We don’t have or provide timelines on compatibility support for requested plugins to add. Submit a plugin feature compatibility support

We know this doesn’t answer your questions, so what recommendation do you have to support other plugins or customer fields?

Our recommendation is to develop a Custom Print Template.

The Custom Print Template functionality for the Print Plugin would be the solution for any custom fields required to be added or removed to a print-out receipt template or compatibility with other plugins not supported by default in the print templates included.

We created a solution for developers so our plugin can be compatible with all these other great plugins, as a result, we developed the Custom Print Template functionality in a previous release for the Order Receipt Print Plugin. The print templates support a global $order variable, using $order->get_meta. This allows you to develop a Custom Print Template and add or remove all the fields you may require in the print-out receipt layout you want.

Important Note: For a quick solution, you can override a default print template under the /template directory of the plugin, but please be aware any future plugin updates will override the modified template. As a result, you would need to maintain a copy of the template. Plus, under this solution, we can’t guarantee the template format you modified will work in the future. We can commit to supporting the Custom Print Template solution in future releases as the correct solution for custom templates working with the plugin.

If you are a developer, you can review our developer documentation to build compatibility with the plugin for the fields you require on the print-out.

Are the Templates for WooCommerce?

Yes the templates allow compability with popular 3rd party WooCommerce Plugins.

Okay I purchased, what now?

Easy. Included in the order purchase will be a WordPress plugin. Go to Plugins, Add New. Upload and Activate the plugin. Now the information will start automatically showing on the receipt templates.

How do I use the templates?

The templates are used to add support from 3rd party plugin fields on your receipts and invoices. Customers typically use the templates to add pickup or delivery time, product add-ons, and additional customer information. We currently have over 10 templates built for compatibility with 3rd party developers like WooCommerce YITH IconicWP SkyVerge Tychee Softwares CodeRockz Ex-themes WP Scripts and more. If you don’t see compatibility with a plugin you use, you can request a template here.

Are these templates a plugin?

These templates are a plugin for WordPress. Once you purchase, you will receive download instructions. If you ever have questions you can reach out to our support team.

What if the template doesn't work?

Due to the nature of WordPress, sometimes problems can be complicated or unrelated to our direct plugin. We have helped over 50,000 businesses troubleshoot plugins in the last 2 years. Please contact our support team to discuss options.

How do I know if I need a template?

Templates aren’t for everyone. Core WooCommerce information will be printed on the included templates. If you want to add 3rd party fields from a plugin to your receipt you might need a plugin. We suggest you get started with the included templates first.

Are templates included with my plans?

Yes. We offer 10 templates with all plans. If you are using the Growth plan, included in the plan is full access to all templates. The other plans Basic, Plus, Pro you will need to buy templates separately.