Documentation

Under the General tab, please make sure you have enabled the Automatic print function. And selected the Order Status that is assigned to Orders on your WooCommerce store when the order is placed by Customers at checkout, as shown here.

Next click Printers tab, select the Printer you added. Check to make sure you have enabled the automatic printing function for the printer, and the printer is selected by clicking on the printer in the list, as shown here

Scroll down, now click Save Changes.

After these steps have been checked, and enabled. Let’s try another test of the automatic printing functionality.

The most common reason for printing stopping is the BizPrint app on the computer is not actively running. To start, go to the computer connected to the printer running the BizPrint app. You should see the BizSwoop icon in the taskbar. Click Open Settings. Select Disconnect. Connect the service again. This will refresh the connection. You should see the ‘Successfully Connected’ status. Try printing again. If the BizSwoop icon is not showing, this means the app is not running in the taskbar, launch the BizPrint app. Once launched verify the service has ‘Successfully Connected’. Once connected, try printing again.

We have a Free Trial plan, allowing 25 prints. Once hit, the service will require the user to upgrade to a paid plan to continue using, such as a Pay-As-You-Print option or three monthly allocated print plans.

Yes. It works great for pickup and delivery!

iOS & Android devices can send print jobs to Print Automator, but a computer is required to be connected to the printer.

We support Windows, MacOS, Linux and Raspberry Pi OS using a downloaded app. We will be evaluating and adding other OS platforms in the future. BizPrint currently connects to WordPress WooCommerce through the Print Manager Plugin.

Yes! We provide full support to get the plugin setup during the trial and provide help for any issues.

We are working hard to provide support for many Printer Models and Types including thermal printers commonly used in restaurants. If the Printer Model can be connected to your Platform Windows, MacOS and Raspberry PI OS, the Printer Model should be supported. If you have a Printer Model not supported, open up a support ticket and we will evaluate the Printer Model and potential support.

Yes, the plugin and BizPrint Cloud Print Service will work with the BizSwoop Point of Sale app for cloud based printing solutions. Learn more about the BizSwoop Point of Sale system here: https://www.bizswoop.com/wp/pos/

Get started by following the print setup guide here: https://getbizprint.com/quick-start-guide/ You will create an account and be printing in less than 5 minutes.

Why did my print out show ‘Error No Access – Connection Issue’?

You are running a mismatch version of the API connection. You set the Application settings in your BizPrint account to REST API, and the Print Manager Plugin Application tab to Legacy API, or the reverse.

Our first recommendation, check the API settings you have configured. If you are not using the REST API connection type, please upgrade now from the Legacy API. This version will be discontinued later this year in 2023. Make sure under WooCommerce > Print Manager > Application tab you have selected the REST API option. And copied the keys from your BizPrint dashboard Application.

Why do I have a Webhook connection error?

This issue is linked to the Webhook URL. Follow a simple step by step video to getting Webhook URL setup correctly

Why is my print cutoff on the side?

This is a common issue if you have not set the Margins in the Print Manager location settings.

To fix the issue, enable the option ‘Custom Margins’. 

We recommend trying the 5 mm margin to start. Perform a test print to view the layout and adjust the margin settings based upon the results.

Why are Multiple Print Jobs printing?

If the printer is printing multiple copies, but you didn’t configure this setting. This means, you are running the app on your local Windows or Mac machine with multiple instances. Go to the task, right click. If you see more than 1 BizSwoop logo in the task. You have the app running multiple times. Close each instance until only 1 is active. This will resolve multiple print jobs from occurring.

Why are the prints really long with large spaces between the text

If you are using a Thermal Printer with the MAC OS, we recommend enabling CUPs Printer Interface and setting the correct Thermal Paper size. CUPS (formerly known as Common UNIX Printing System), is a network printing system that allows Mac OS devices to connect to various printers on a network, including Cash Drawers.

As the CUPS Web Interface may be disabled by default on your Mac, you will need to enable it in order to have your Thermal Receipt printers appear on the network.

To do this, you will first need to visit: http://localhost:631/printers/. A screen will then appear saying Web Interface is Disabled. An indication that CUPS has been disabled on your particular Mac device. To enable CUPS:

Select and copy ‘cupsctl WebInterface=yes’ from the page.

Then, use the search box in the top-right hand corner of your screen, and search for Terminal.

Once you are in Terminal, paste (Ctrl + V) in ‘cupsctl WebInterface=yes’ and hit Enter.

Now, once you go to http://localhost:631/printers/ you will see your installed printers.

To change the settings for your printer (or the cash drawer)and paper settings click the desired printer.

Cloudflare, and other type Firewall services can obscure the email as part of spam protection, essentially adding that label. Either you are running Cloudflare or another plugin/service with an email obstruction filter active. Review your configuration, and see if that is true. If true, that configuration will need to be disabled.

Here is a post about the behavior:
https://wordpress.stackexchange.com/questions/354306/suddenly-all-emails-in-user-have-email-protected.

Why are some information fields not printing?

At this time, we don’t have official plugin compatibility support for every available WordPress plugin and every meta field that can be created by a plugin or custom code. The challenge for us, there are many amazing plugins on from 3rd party developers both free and paid that provide a lot of great functionality to products, orders and checkout meta fields, unfortunately, we can’t support them all natively in the plugin by default as we don’t know how each plugin or code is developed and field names created.

Our first recommendation, shop our template store. We support several plugins and developers for the most popular plugins used. 

If you don’t find your plugin or the developer supported share with us the Plugin you are using, we’d be happy to add the plugin to the list of plugins and in the future may provide support officially natively in the plugin or with add-ons, if more users indicate they use the plugin. We don’t have or provide timelines on compatibility support for requested plugins to add. Submit a plugin feature compatibility support

We know this doesn’t answer your questions, so what recommendation do you have to support other plugins or customer fields?

Our recommendation is to develop a Custom Print Template. Coding Required.

The Custom Print Template functionality for the Print Plugin would be the solution for any custom fields required to be added or removed to a print-out receipt template or compatibility with other plugins not supported by default in the print templates included.

We created a solution for developers so our plugin can be compatible with all these other great plugins, as a result, we developed the Custom Print Template functionality in a previous release for the Order Receipt Print Plugin. The print templates support a global $order variable, using $order->get_meta. This allows you to develop a Custom Print Template and add or remove all the fields you may require in the print-out receipt layout you want.

Important Note

For a quick solution, you can override a default print template under the /template directory of the plugin, but please be aware any future plugin updates will override the modified template. As a result, you would need to maintain a copy of the template. Plus, under this solution, we can’t guarantee the template format you modified will work in the future. We can commit to supporting the Custom Print Template solution in future releases as the correct solution for custom templates working with the plugin.

If you are a developer, you can review our developer documentation to build compatibility with the plugin for the fields you require on the print-out.

Yes the templates allow WooCommerce order data to display on printed documents. For more compatibility check out the extension store for compatibility with popular 3rd party WordPress Plugins.

All standard print templates that display WooCommerce information are included in and are activated through the WordPress plugin. Follow the Quick Start Guide to setup BizPrint. Once complete, the information will start automatically showing on the receipt templates you select.

Due to the nature of WordPress, sometimes problems can be complicated or unrelated to our direct plugin. We have helped over 50,000 businesses troubleshoot plugins in the last 2 years. Please contact our support team to discuss options.

Templates aren’t for everyone. Core WooCommerce information will be printed on the included templates. If you want to add 3rd party fields from a plugin to your receipt you might need a plugin or template extension. We suggest you get started with the included templates first.

Yes. We offer 10 templates with all plans. If you are using the Growth plan, included in the plan is full access to all templates. The other plans Basic, Plus, Pro you will need to buy templates separately.

It’s easy! To Install and Activate Print Template Extensions, let’s follow these 5 steps: 

Step 1: Purchase a template from the Marketplace.

Step 2: After the purchase, a plugin zip file will be available for download.

Step 3: Download the plugin zip file for the Print Template Extension.

Step 4: Go to WordPress Admin. Click Plugins. Click Add New. Upload Zip File.

Step 5: Install and Activate. Once activated, the Print Template Extension will automatically start showing fields on all print receipt templates. 

Start printing with your new Print Template Extension. Yay!

The templates are used to add support from 3rd party plugin fields on your receipts and invoices. Customers typically use the templates to add pickup or delivery time, product add-ons, and additional customer information. We currently have over 10 templates built for compatibility with 3rd party developers like WooCommerce YITH IconicWP SkyVerge Tychee Softwares CodeRockz Ex-themes WP Scripts and more. If you don’t see compatibility with a plugin you use, you can request a template here.

These templates are a plugin for WordPress. Once you purchase, you will receive download instructions. If you ever have questions you can reach out to our support team.